Service Writer

at Timpte, Inc. - Mankato, MN
Job Type: Full Time
Posted: January 6, 2023
Compensation Range: Base pay up to $72k (based upon experience) + $3-5k/year annual bonus (paid monthly) and NO WEEKENDS!!

Do you have experience working in a Service Department?  Are you interested in an opportunity to build upon your career with a growing organization? 

Timpte is looking for a Service Writer in our Mankato, MN Customer Support Center.  Responsible to actively pursue service sales both internally and externally with existing and new customers

Job Responsibilities

Primary Responsibilities include:

•    Scheduling & coordination of service work performed in the Timpte Retail Branch service shop.

•    Daily communication & coordination of the current & scheduled work with the Parts personnel and Shop Foreman to ensure targeted parts fill-rates and on-time completion.

•    Work with customers (by phone and in-person) to process and complete warranty claims, service issues, troubleshooting and technical questions.

Desired Skills, Knowledge, and Qualifications

•    Ability to work with general supervision and make basic quality decisions. 

•    Excellent communication skills, both verbal, written, and over the phone with customers and other employees.

•    Working knowledge of Microsoft Office programs; including Word, Excel, etc.

•    Must have working knowledge of how a dry bulk commodity trailer is assembled.

•    Must have the ability to write repair orders and estimates and to accurately estimate timelines & schedules for the repair of trailers

Timpte Excellent Benefits:

•    Competitive salary with bonuses!

•    Day hours Monday-Friday!

•    Benefits- medical, dental, vision plans

•    401K with company match

•    Paid Holidays, Paid Time Off

•    Safety boot and safety glasses program

•    Employee tuition reimbursement

•    Company celebrations- picnics, holiday celebrations with gifts!

About Timpte, Inc.

For more than 135 years, we’ve focused on helping people get their work done. Our commitment to working hard, doing what’s right, and sacrificing for others is why we’re the #1 selling dry bulk commodity trailer in North America. Just as we care about our customers, we care about our team members.

Join our team and you’ll become part of a company that puts people ahead of everything else. We create opportunities to learn, grow, and develop the career you want, all in a safe, innovative, and exciting environment. If you’re driven by hard work and helping others succeed, we’d like to meet you.